Updating Tickets
We’ve had a few folks asking about how to update a ticket recently, and thought I’d send a quick note to clear it up for everyone… 1. Respond to the Email – If you respond to the email that you get from [[email protected]][1], it will update your response in the ticket system under that particular ticket. 2. Via th…
Opening a Ticket from Slack
To open a ticket from Slack, click on the + under where you would normally type a message ![][1] Choose Browse All Shortcuts... and find the Happy Fox Help Desk shortcut and choose Create Ticket ![][2] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpwunc_kb_attachments/2022/08-03/9d86c106-b2bb-4520-8494-638d40…
