Updating Tickets
We’ve had a few folks asking about how to update a ticket recently, and thought I’d send a quick note to clear it up for everyone… * Respond to the Email – If you respond to the email that you get from [email protected] , it will update your response in the ticket system under that particular ticket. * Via the We…
Opening a Ticket from Slack
To open a ticket from Slack, click on the + under where you would normally type a message Choose Browse All Shortcuts... and find the Happy Fox Help Desk shortcut and choose Create Ticket
